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User studies for the Copenhagen Municipality

Usable Machine helped the Copenhagen Municipality to know their internal IT with Personas and Usability tests.

Copenhagen Municipality has more than 20,000 internal IT users, who use a broad range of systems including a shared intranet with self-help services.
Usable Machine worked with Copenhagen Municipality by helping them to get to know their internal IT users. We created a set of Personas that represented the IT users in the entire organization, and reflected their qualifications, needs and goals.

The personas were based on interviews as well as employee demographics. They were used to direct the IT department towards more user-centered development processes.

In addition to this, we also did usability tests on new internal tools for the Copenhagen Municipality employees.